Services

BWP Core Pillars.

Every engagement is organized under four pillars. Here is what each one covers, what gets installed, and how we know it's working.

01

Practice Operations

Workflows, systems, and infrastructure that let clinical work happen without friction.

Consult-to-follow-up workflow

Every treatment plan enters a shared tracker with an owner, a next step, and a due date.

Standard operating procedures

The workflow moves out of hallway conversations and into documented, trainable SOPs.

Systems & infrastructure

Built around the EMR and scheduler you already use.

What we measure

Follow-up completion · Handoff turnaround · Schedule utilization

02

Patient Experience

Every touchpoint, from first inquiry through follow-up, designed to feel like one continuous experience.

Intake rewrite

A front-desk script and intake form so every patient arrives with goals and context captured.

Touchpoint standards

Consistent scripts and cadence for inquiry, confirmation, plan handoff, and follow-up.

Post-consult conversion

A structured path that owns patients after the consult — the stage most practices drop.

What we measure

Consult → plan rate · Rebook rate (90 days) · Patient feedback

03

Team Performance

Clear roles, shared KPIs, and coaching so capable people can perform at their best.

Role clarity

Written role definitions, owned responsibilities, and the specific handoffs each person owns.

Team rhythm

A weekly huddle and review cadence run off the dashboard, not off memory.

Training & communication

Live training throughout, so the team owns the system after handoff.

What we measure

KPI attainment by role · Accountability cadence · Team retention

04

Revenue Optimization

Pricing, packaging, and retention that reflect the quality of care delivered.

KPI dashboard

A one-page monthly view: patients by source, conversion, rebook rate, and revenue per patient.

Plan-to-booked accountability

Every treatment plan tracked to a booked appointment or a documented reason.

Pricing, packaging & retention

Service menus, memberships, and rebooking pathways where the highest-ROI revenue lives.

What we measure

Revenue per patient · Collections · Revenue by service line

A strong fit if you…

  • Run a plastic surgery, med spa, aesthetics, or wellness practice
  • Have patient demand, but plans aren’t converting to bookings consistently
  • Feel like the practice runs on a few people’s memory
  • Can’t quickly answer “what’s our rebook rate?”
  • Want your existing team to own the system after handoff

What you’ll walk away with

  • A written diagnostic of every gap, with revenue tied to each where possible
  • Clear roles, SOPs, and a shared treatment-plan tracker
  • A one-page monthly KPI dashboard
  • A trained team and an internal owner for the operational rhythm
  • Optional ongoing monthly KPI review and coaching

Not sure which pillar needs the most attention?

Most practices have gaps in more than one. A discovery audit is always the first step, for one pillar or all four, and it shows where to start — and we're happy to talk it through first.

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